AMP – Account Management Portal
The Account Management Portal. or AMP, is an internal tool for representatives to service individual accounts for this Health and Wellness SaaS solution. This project was designed for Johnson & Johnson using Axure software creating a fully interactive prototype to communicate the solution to business stakeholders and customer service representatives alike.
In working closely with the end users (customer service representatives) we created a solution which allowed for a variety of methods to query the customer information. We also developed a single page application approach with an opening and closing of the information on screen. This offered the end user a “seemless” experience and reduced the number of calls to the database, thus improving system performance time.